FAQ


What does "made to order" mean?

Right now, most of the merchandise in our shop is "made to order." This means that an item bought by a customer is not made until he/she places the order. 

"Made to order" (also called "Print on demand") cuts down on material waste, since we know that whatever is being made will be shipped out and enjoyed by someone, rather than sitting in a large stockroom. This cuts down on material waste, and is an environmentally friendly practice.   

Since we don't have a large stock of inventory sitting around, we are unable to return/ exchange "made to order" items at this time (with the exception of damaged or incorrect items).  

Everything that is made to order is final sale, except for damaged or incorrect items. It will state in the product description if the item is made to order.

Please be sure to review all product information and sizing on each product description before making a purchase. For instructions on how to measure correctly, please go here.

 

How do I determine the correct sizing? 

Base your sizing decision on our size charts under each product description and not what you wear in other brand sizing. 

For more information on sizing, please refer here.

 

How do I return an item that is damaged or incorrect?

In the case of damaged or incorrect items received, items will be replaced if we are informed within 30 days of purchase.

 

Can I return items that are not made to order?

Yes, if a product is not made to order, we will accept unworn, unwashed, with tags on merchandise for return or exchange.  Returns and exchanges can be made within 30 days of purchase.

 

How do I return items?

For items that are damaged, incorrect or not made to order, please allow 2-3 weeks for your return to be received and processed. You are responsible for the shipping fees for returning your items and the original shipping fees are non-refundable in case of returned items.

Please contact us at info@inspiredbyamoment.com for further instructions on where to send items that you are returning or exchanging.

 

Sale Items are final sale.

 

When will I receive my order?

All apparel (t-shirts, sweatshirts, etc.) that is made to order takes about 2-7 business days to create and non-apparel (bags, mugs, phone cases, etc.) takes 2-5 business days for production.

Shipping time should be added on top of all these estimates, speed depends on product type and destination. If you're looking for an item to be delivered faster than USPS standard delivery, please contact us at info@inspiredbyamoment.com.

U.S. shipping ranges from 2 - 8 business days depending on destination.

At this time, we do not ship internationally.

 

Shipping Issues
Inspired by a Moment is not responsible for items sent to the incorrect address or undeliverable items. Please check the shipping address closely before placing your orders. 

In case of returns, the customer is responsible for shipping. Inspired by a Moment is not responsible for items lost in transit.  

Inspired by a Moment is not responsible for delays in shipping caused by the USPS, weather or other events out of our control. 

 

Discounts
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How secure is your Store?
Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.

 

Free Shipping
All orders that qualify for free shipping are sent USPS standard delivery. If you wish to upgrade, please contact us at info@inspiredbyamoment.com. 

 

For any other questions, please contact us at info@inspiredbyamoment.com

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